Question 1

How do I get started with Sterling Crest Accountants?

Accepted Answer

Use the contact form, email us, or call when a telephone number is published. We will discuss your requirements, assess what support you need and outline the most suitable services before any formal engagement.

Question 2

What happens in the initial consultation?

Accepted Answer

We learn about your circumstances, answer practical questions and explain how we would work with you. There is no accountant, client relationship until an engagement letter has been issued and accepted.

Question 3

Can you take over from my existing accountant?

Accepted Answer

Yes. Where appropriate we can help manage a professional handover, including requesting information from your previous accountant, so the transition is organised.

Question 4

Do you offer ongoing support or one off services?

Accepted Answer

Both. Some clients need ongoing bookkeeping, payroll and compliance support. Others need help with a specific return, filing or review.

Question 5

How are your fees structured?

Accepted Answer

Fees are agreed in advance based on scope and complexity. We explain what is included so you can make an informed decision.

Question 6

Are there hidden charges?

Accepted Answer

No. Additional work outside the agreed scope is discussed and agreed before it begins.

Question 7

Do you offer fixed fee services?

Accepted Answer

Where the work can be clearly defined, we often agree a fixed fee. Request a tailored quotation for your circumstances.

Question 8

What information do you need from me?

Accepted Answer

It depends on the service. Typical items include bank statements, invoices, payroll details, previous returns and identity information required for client due diligence. We provide a clear checklist for your engagement.

Question 9

How should I send documents securely?

Accepted Answer

We will confirm preferred secure methods during onboarding. Avoid sending sensitive financial documents through unsecured public channels where possible.

Question 10

Do you help with HMRC submissions?

Accepted Answer

Yes. Depending on the engagement, we can prepare and support submission of relevant returns such as self assessment, corporation tax, VAT and property tax filings.

Question 11

Can you help with HMRC correspondence?

Accepted Answer

We can support clients in responding to HMRC queries, helping present information clearly and accurately. The exact scope is agreed in advance.

Question 12

Do you remind clients about deadlines?

Accepted Answer

Yes. As part of an ongoing engagement we help you stay aware of key filing and payment dates relevant to your affairs.

Question 13

How do you communicate with clients?

Accepted Answer

Usually by email, telephone and scheduled online meetings. We agree preferred contact methods with you.

Question 14

How is my information handled?

Accepted Answer

We treat financial and personal information confidentially and use it to deliver the agreed services and meet legal obligations. See our Privacy Policy for full details.

Question 15

Do you work with clients across the UK?

Accepted Answer

Yes. Online consultations allow us to support individuals and businesses across the United Kingdom.

Frequently asked questions

Getting started

Fees

Documents

Tax and compliance

Communication and security

Still have questions?